CUSTOMER CARE

Thank you for shopping with Huxley & Belle.


*At Huxley & Belle we work with a variety of international stockists who endeavor to provide a large range of affordable products to our valued customers.  Our suppliers aim to deliver as efficiently and quickly as possible.

*In light of COVID-19 there may be longer than usual delivery times with our stockists.  These may exceed  the standard 7- 15 business days for delivery.  We thank you for your patience during this period. 

 

*Please also note that certain products may have delivery restrictions in certain countries. For example the Huxley & Belle Athletic wear range is only available in the U.S and Canada for orders and shipment.  We apologise for any inconvenience however our Suppliers for the Huxley & Belle activewear range are based in the U.S. 

Have any questions or concerns? 

We’re always ready to help!

 

 

Contact us at: 

 

marketing@huxleybelle.com 

Thanks for submitting!  We will get back to you within 24-48 hours maximum. 

RETURNS

*Returns Policy:  


*Should you wish to return any goods purchased online, please email Huxley & Belle direct at: Marketing@huxleybelle.com to confirm the correct stockist return address and guidance on how to process returns and receive a credit note.  Note, that this should be listed on the delivery envelope the product was shipped in but it is always good to confirm and notify the Huxley & Belle team.  

*All customers lodging return email requests must provide supporting photos of the products attached with the email and details of the reason for return.  The items must be in good condition with the retail tags in place, both in the submitted photos and on arrival with the stockist / supplier.   

*Items must be shipped back to our suppliers within 14 days after receiving the product, in good condition, with tags in place.  Product must not be used.  Once this is completed, a return credit note can be processed.

***Please follow the detailed instructions outlined below.

Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team. If the item is deemed faulty than a refund on shipping will be processed once the goods are returned back to our suppliers.  

Huxley & Belle do NOT offer refunds for:
-Change of mind *Credit note will be issued 
-Wrong size *Credit note will be issued 
-Wrong choice *Credit note will be issued 

However, we will happily provide you with a credit note equivalent to the price of the item(s) you purchased. Please make sure to follow the Refunds and Returns policy and steps outlined below.  

 

***Should our return's policy not be honoured, the item will be sent back with charges payable by the customer. 

 

Final Sale Items cannot be returned unless deemed faulty. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.
All items purchased throughout Black Friday and/or if they were listed on the Sale page of the Huxley & Belle site, are NOT deemed eligible for returns. 

 

REFUNDS

Our stockists treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However in the unlikely case of an item being delivered faulty, we will happily provide you with a full refund.

You must notify us via email and return the goods to our stockist within 14 days from delivery date providing a description of the fault in your items along with pictures as proof.  Make sure to send the email to: marketing@huxleybelle.com.

Your claim of the fault/s will be reviewed and approved by our staff and stockist.
Please note: Once your claim or refund has been approved by our staff, a notification will be sent to you, it may take up to 5-7 business days for the funds to appear in your account upon receipt of the faulty goods being mailed back to our supplier, so please be patient. If your refund has taken longer to receive upon delivery of your items to Huxley & Belle’s international stockists, please contact us so we can investigate the cause of the delay.

 

HOW DO I RETURN A PRODUCT?  

Request for Credit Note or Refunds steps below:

  • Please email the team on: marketing@huxleybelle.com

  • In the subject heading clearly state:  Request for Refund (if item is faulty) OR Return (to receive a Credit Note).  

  • In the email please bullet point and state the reason for return and our team will come back to you with the correct Stockist delivery details.  We have a large assortment of global stockists that we deal with so this is critical that you get the correct supplier address.  Do not mail back the goods until you have this address confirmed by the Huxley & Belle team.  

  • Please ensure you take photos of the product/s you wish to return with tags intact.  

  • Note Refunds are only approved for faulty items.  If this is the reason for the return, make sure to upload images/photos supporting this.  

  • All other products / goods returned will be issued a credit note, once the item has been delivered back to our stockists and suppliers.  

  • Please allow 5-7 Business days for the Credit note to be processed once the returned product has been delivered back to our Stockists. 

 

We will only accept returned item(s) that have been booked with the Huxley & Belle team via this process. 

FAQ

Do you provide International delivery?

 

Yes. Our stockists ship internationally to the regions below:

-Australia

-United States

-Europe

-Asia Pacific

-Plus more

If you reside elsewhere, please email the team at : marketing@huxleybelle.com to confirm the products will be shipped to your country.  

How do I track my order?

 

*Please reach out to the Customer Support team at:

Marketing@huxleybell.com .

How can I contact the couriers?

*Please reach out to the Customer Support team at:

Marketing@huxleybell.com .

*Customer Support will reach out to the couriers on your behalf should your package be delayed. 

*Please note in light of COVID-19 as some of our stockists reside in the U.S there are delays with some overseas shipments and our Activewear range is only being shipped to U.S and Canada customers at current. 

 

How do I return an item?

 

The Returns process is outlined above in detail. This process must be adhered to.  We will only accept returned item(s) that have been booked with the Huxley & Belle team via this process.  

 

What is your returns policy?

 

*Should you wish to return goods purchased please email Huxley & Belle direct at: Marketing@huxleybelle.com for how to process returns and receive a credit note.  Our team will notify you of the correct returns address.

*All customers lodging return email requests must provide supporting photos of the products attached with the email and details of the reason for return.  The items must be in good condition with the retail tags in place. 

What are your delivery time frames?

*Please allow standard delivery time frames of between

7 -15 business days. 

*In light of COVID-19, this time frame may be longer for all international deliveries.